MemoHoney Official Website › Contact
ContactContact the MemoHoney desk: which route reaches which team
Two desks, and they cannot do each other's work.
Tracking, changes and refunds go to the order desk on +1 (302) 200-3480 or contact@customercs.com. Pages, typos, privacy and press go to contact@Memohoney-eng.com, answered Mon–Fri 9:00am–5:00pm ET. The website address cannot see an order, so a refund request sent there loses days.
Picking the right route first time is the difference between an answer today and an answer next week.
Every MemoHoney contact route
| What you need | Route | Hours | What they can do |
|---|---|---|---|
| Tracking, changes, refunds | +1 (302) 200-3480 | The seller's order desk hours | Everything to do with an order, including return authorisations |
| The same, in writing | contact@customercs.com | As above | Order records, tracking, refunds |
| Pages, typos, privacy, press | contact@Memohoney-eng.com | Mon–Fri 9:00am–5:00pm ET | Corrections to this website. No access to orders |
| Returns by post | 299 Park Avenue, Floor 21, New York, NY 10171, USA | Business hours | Only after a return authorisation has been issued |
| Office | 3 Times Square, Floor 12, New York, NY 10036, USA | Business hours | Correspondence. Not a walk-in returns counter |
One rule covers most of it: if your question involves money that has already moved, it belongs on the phone.
Write to the MemoHoney editorial desk
This form reaches the people who write the pages. If something here is wrong, this is how it gets fixed.
Before you contact the MemoHoney order desk
- Find the order ID. It is at the top of the order email and nothing can be looked up without it.
- Note the purchase date, because the guarantee window runs from it rather than from delivery.
- Have the tracking number to hand if the question is about delivery.
- Photograph the base of the bottle if the question is about the lot.
- Decide the outcome before you dial: money back, a replacement, a new delivery address. Naming it first shortens everything after it.
The five minutes that takes will save twenty on the phone. The order desk holds the records and this desk holds the pages, and neither can stand in for the other.
If you are calling about a refund, the refund policy sets out the five steps in order and the guarantee page explains the 60-day window.
What the MemoHoney website desk will and will not do
What this desk can do
- Put right anything factually wrong, on the page it is wrong on.
- Explain where a figure on this website came from, including which PubMed record a citation belongs to.
- Answer a press question about how these pages are written.
- Handle a privacy request about data this website holds.
What it cannot
- Look up an order. There is no access to the order system from here.
- Start, chase or approve a refund. That is the order desk's, by phone.
- Give medical advice, or tell you whether to take this with your medicine.
- Print an amount for any ingredient, because the label carries none and this desk will not estimate one.
Sources this MemoHoney desk points readers to
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Dietary Supplements: What You Need to Know. Office of Dietary Supplements, National Institutes of Health. https://ods.od.nih.gov/factsheets/WYNTK-Consumer/
Order MemoHoney with a named desk behind the purchase
A phone number, two addresses and a written return route. That is what buying from this desk adds to the bottle.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order MemoHoney On The Official WebsiteOne capsule a day · 30 per bottle · lot MEM-26/ME-1451